This Privacy Policy explains how we (“ilovepdfmac”, “we”, “us”, “our”) handle information in connection with the ilovepdfmac app for macOS (the “App”) and this website (the “Site”). By using the App or the Site, you agree to this policy.
1. Who we are
ilovepdfmac is an independent app made by an independent developer. For privacy questions or requests, contact us at shubhranshukhatua@gmail.com. For personal data processed under this policy, we are the data controller.
2. Your documents stay on your Mac
The App is designed to work entirely offline. When you merge, split, compress, convert, edit, sign, watermark or otherwise process a file, all processing happens on your Mac. We do not collect, upload, store, read or analyse:
- the contents of your documents, images or Office files;
- file names, folder locations or document metadata;
- signatures you draw or type in the App;
- which tools you use or how often you use them.
Your recent-files history and settings are stored only in a local database on your Mac, and you can clear them at any time from the App’s settings.
3. Information we do collect
a) When you buy
Purchases are processed by our payment partner, which acts as the merchant of record and handles payment, taxes and invoicing. Your card or bank details go directly to that partner and are never shared with us. We receive your name, email address, country, order number, price paid and the license key issued to you.
b) When you activate your license
To confirm your license and enforce the number of Macs it can be used on, the App sends the following when you activate, deactivate, or when it occasionally re-checks your license: your license key, a randomly generated identifier for that Mac installation, the App version and the macOS version. This identifier is created by the App and is not your Mac’s serial number or hardware ID. No document data is ever included.
c) When you contact us
If you email us, we receive your email address and anything you choose to include, such as screenshots or details about a problem.
d) When you visit this website
Like most websites, our hosting provider automatically processes technical data such as your IP address, browser type and the pages requested, to deliver the Site and protect it against abuse. We do not use analytics, advertising or tracking cookies on this Site.
4. How we use your information
- to deliver your purchase, download link and license key;
- to activate and verify licenses and prevent license abuse;
- to answer support requests;
- to send essential messages about your purchase or important updates to the App;
- to comply with tax, accounting and other legal obligations;
- to keep the Site and our systems secure.
We do not use your information for advertising, we do not build marketing profiles, and we do not sell or “share” personal information as those terms are defined under California law.
5. Legal bases (EEA and UK users)
We process personal data to perform our contract with you (delivering and licensing the App), to comply with legal obligations (such as tax records), and for our legitimate interests in preventing fraud and keeping our services secure. Where we rely on consent, you can withdraw it at any time.
6. Who we share information with
We share information only with service providers that help us run our business, and only as needed:
- our payment partner (merchant of record), for payments, taxes and invoices;
- our email and license-management providers, to deliver your key and verify activations;
- our website hosting provider.
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a merger, acquisition or sale of assets, in which case this policy will continue to apply to your information.
7. How long we keep information
- Purchase and license records: for as long as your license is active and as long as tax and accounting laws require.
- Support emails: up to three years after your last message, unless you ask us to delete them sooner.
- Website server logs: kept by our hosting provider for a short period, typically no more than 30 days.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent. California residents have the right to know, delete and correct personal information and not to be discriminated against for exercising these rights.
To make a request, email shubhranshukhatua@gmail.com. We will respond within the time required by law (usually 30 days). We may need to verify your identity, for example by asking you to write from the email address used for your purchase. You also have the right to complain to your local data protection authority.
9. International transfers
Our service providers may process information in countries other than your own. Where required, we rely on appropriate safeguards, such as Standard Contractual Clauses, to protect your information.
10. Security
We use reasonable technical and organisational measures to protect the limited information we hold, including encrypted connections and access controls. Because your documents never leave your Mac, they are protected by your Mac’s own security.
11. Children
The App and the Site are not directed at children under 13 (or under 16 in the EEA and UK), and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, contact us and we will delete it.
12. Changes to this policy
We may update this policy from time to time. We will change the “Last updated” date above and, for significant changes, notify customers by email.
13. Contact us
ilovepdfmac — shubhranshukhatua@gmail.com